Refunds & Returns Policy
At Bushline, we take pride in supplying premium‑quality ute trays, canopies, and accessories. Your satisfaction matters to us, and we’re committed to resolving any issues fairly, professionally, and promptly.
Returns
If you wish to return an item because you’ve changed your mind, please contact us within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in original condition
- Include all original packaging and accessories
- Be accompanied by proof of purchase
Custom‑Made Products
Many Bushline products are custom‑built or made to order.
Because these items are manufactured to individual specifications, custom‑made or special‑order products cannot be returned or refunded, unless they are faulty or do not meet the agreed specifications.
Faulty or Damaged Products
If your order arrives damaged, is faulty, or develops a manufacturing defect, please contact us as soon as possible.
We may request photos or additional information to help assess the issue.
Where a product is confirmed to be faulty, Bushline will in accordance with the New Zealand Consumer Guarantees Act 1993 repair, replace, or refund the item as appropriate.
Refunds
Once your return has been inspected and approved, any eligible refund will be processed using the original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or financial institution.